We are having problems with users being unable to logon to our EP6 system; this includes the Administrator userid. I believe that UME is configured to use the ABAP DB (but need to connect to UME config webscreen to check - which I cannot do)
I had activated the Emergency User SAP* (following SAPHelp procedure and restarted WAS) and attempted to connect to the Portal via the website http://komepserver:50004/irj/portal and this also failed with same error User Authentication failed.
I also tried suggestion from OSS note Note 886879 - User "SAP*" cannot log on to UME by setting UME configuration parameter "login.ticket_portalid" from its current value (default: "auto") to value "yes" (and restarted WAS). This also had no effect.
In addition the SAP* is unable to logon via the Visual Administrator as this receives the error Unable to lookup connection SAP* http://komepserver:50004/msgserver/text/logon returned empty list of connection parameters.
Has anybody had similar problem to determine why we cannot connect using the SAP*.