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ZMIN (Raise OSS Incident) - where to choose RFC (instead of SAP-OSS)

Hi

We are using SMIN transaction type in Solution Manager (customized to ZMIN). This sends OSS incidents to SAP and uses the SAP-OSS RFC.

My question is, how we can use a different RFC instead of SAP-OSS? For example, we have a RFC called SAP-OSS1....where can we setup Solution Manager so it uses this RFC for ZMIN transaction type.

Thanks!

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1 Answer

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    Former Member
    Nov 07, 2017 at 04:05 PM

    Hi Shaun,

    What is the reason for this scenario? Do you want to use to transfer the ZMIN to another Service Desk?

    Then have a look in SPRO and configute the external service desk based on an RFC connection.

    Best,

    Philipp

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