on 01-10-2008 2:19 PM
Hello guys,
In a customer we have a CRM 5.0 installation with the following SW components:
BBPCRM 500 SP10
SAP_ABA 700 SP12
SAP_BASIS 700 SP12
In the ICWC, when we sent an e-mail we have the opportunity to choose the source of addresses, like outlook contacts or partners addresses.
In my e-mail interface only appear the contacts from the partner addresses.
Could you tell me what can I do to appear the option outlook contacts?
Its necessary configuration of groupware integration.
Best Regards.
Mary
Hello, Mary
You need to activate the following services in
transaction SICF:
/sap/bc/bsp/sap/crm_gw_integ
/sap/bc/bsp/sap/crm_send_screen
/sap/bc/bsp/sap/crm_email_bo
/sap/crm/crm_addr_inp
/sap/crm/crm_src_provide
/sap/crm/crm_att_provide
Hope it helps. Please, reward points if so
Joaquin
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Hello Joaquin,
Thanks for your response.
When I posted the message I knowed that, my services were activated.
I solved my problem with the SAP Notes:
Note 963408 - Internet Explorer settings for 1-to-1 e-mail and groupware
Note 962341 - 1-to-1 e-mail or groupware synch problems with MS-Outlook
So, to put the "outlook contacts" in the address search in the e-mail ICWC it's necessary to apply the notes above and to activate the services in the sicf transaction.
Best Regards,
Mary
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