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E-mail ICWC: Outlook contacts

Former Member
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Hello guys,

In a customer we have a CRM 5.0 installation with the following SW components:

BBPCRM 500 SP10

SAP_ABA 700 SP12

SAP_BASIS 700 SP12

In the ICWC, when we sent an e-mail we have the opportunity to choose the source of addresses, like outlook contacts or partners addresses.

In my e-mail interface only appear the contacts from the partner addresses.

Could you tell me what can I do to appear the option “outlook contacts”?

It’s necessary configuration of groupware integration.

Best Regards.

Mary

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Answers (1)

Answers (1)

joaquin_fornas
Active Contributor
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Hello, Mary

You need to activate the following services in

transaction SICF:

/sap/bc/bsp/sap/crm_gw_integ

/sap/bc/bsp/sap/crm_send_screen

/sap/bc/bsp/sap/crm_email_bo

/sap/crm/crm_addr_inp

/sap/crm/crm_src_provide

/sap/crm/crm_att_provide

Hope it helps. Please, reward points if so

Joaquin

Former Member
0 Kudos

Hello Joaquin,

Thanks for your response.

When I posted the message I knowed that, my services were activated.

I solved my problem with the SAP Notes:

Note 963408 - Internet Explorer settings for 1-to-1 e-mail and groupware

Note 962341 - 1-to-1 e-mail or groupware synch problems with MS-Outlook

So, to put the "outlook contacts" in the address search in the e-mail ICWC it's necessary to apply the notes above and to activate the services in the sicf transaction.

Best Regards,

Mary