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Crystal Reports will not install Window 7 prerequisite failed

Nov 01, 2017 at 03:38 PM


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Former Member

I tried installing Crystal Reports 2016 last night and the installation failed citing, "Windows 7" prerequisite failed. In reading further I noticed it said I had to have Windows 7 Service Pack 1, which is precisely what I'm running; I checked my system details to make sure. So, only because inquiring minds want to know, what is keeping it from installing. I nees this up and running yesterday. Please help.

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1 Answer

Vitaly Izmaylov
Nov 01, 2017 at 03:54 PM

There is another KBA you can try

2070981 - Installation of SAP BusinessObjects 4.1 client tools failed on Windows 7 with error of “windows version" in prerequisite.

and the resolution suggest to look for product.seed.xml in the installation package, then

1. Edit product.seed.xml
2. Find AllowedSuffix
3. Find:
<arg name="Property" value="Windows2008Above"/>
<arg name="AllowedSuffix" value="SERVER"/>
5. Save File

6. Run setup.exe

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