Create Action Profile for Service Complaint

[Former Member]

Hi All,

How to create the action profile for service complaint. I am working in CRM Standalone server. I gone through that service complaint doc and found that for this transaction we have to define the actions like CREATE RETURN REQUEST, CREATE SPARE PART DELIVERY, CREATE QUALITY NOTIFICATION, CREATE CREDIT/DEBIT MEMO REQUEST AND CREATE TASK. Can Anybody guide me how can I achieve this ans assign to my transaction type ie Service Complaint.If any body has the doc to achieve this can send it to

kumar.s2m@hotmail.com

Valuable answer will be appreciated.

Thanx

Saravana

[Former Member]

Hi saravana

want actions in transactions then use this link

https://www.sdn.sap.com/irj/servlet/prt/portal/prtroot/docs/library/uuid/c87bb93d-0b01-0010-a0b4-b04...

regards

Vinay

[Former Member]

Hi Vinay.

Thanks for giving me the useful link. But I am the Functional guy . There are some codes are maintained in that doc. Can u tell me this wheather I should do this or I shalll tell u to ABAPER to do this. Then I will Assign u points.

Thanx

Saravana

[Former Member]

Hi Saravana,

If you know the steps for action profile, it is the same way you do it for any transaction type.

Hope this helps.

Reward points if its helpful..

Thanks.

Sindhu.

[Former Member]

Hi Sindhu

As I know to create the action profile for transaction but my requirement is different than the normal. If U have doc regarding this can u send me this to my mail id at

kuar.s2m@hotmail.com

The same doc u have can u send me.

Thanx

Saravana

[Former Member]

Hi Saravana,

I have a document on customizing action profile in oppt. I don't have for service complaint. But the process would remain the same. Except that the actions and action definitions are different.

If you need that document, i will send that to you.

Thanks.

Sindhu.

[Former Member]

Hi Sindhu,

Send me this also. I will check it and that would be very greatful.

kumar.s2m@hotmail.com

Thanx

Saravana

[Former Member]

Hi,

I have sent the document.

Make use of the process.

Appreciate good docuements with best reward points

Thanks.

Sindhu.