Copy Control of transaction type and item categories

Hi All,

In customizing I have done the copy control of transaction type and item categories. If I need to create a service order fron service contract how the transaction service contract wil be copied to service order. Do I need to do some setup for this.

I know if I do the copy control then from the previous doc I can create further like if we consider the sales or service cycle then from from service aggrement I can create service contract and from service contract I can create the service order and from service order I can create the service complaint and so on.

Can anybody suggest me thouhroly because I am very new to this ans need step mby step.

Second thing I read from doc that service complaint can be created fron product, billing doc. etc by giving the external no. Could anybody tell me how the service complaine will be copied from all these.

Valuable answer will be highly appreciated.

Thanks in advance

Saravana

Edited by: saravana kumar on Jan 10, 2008 7:20 AM