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Former Member
Oct 17, 2016 at 11:05 AM

Issue with raising ticket "On Behalf of employee"


Hi Guys,

We are struggling with a scenario in employee service ticket in C4C where Manager may raise a ticket on behalf of employee, Then in c4c reported by is filled with his name and Employee card (under overview tab) also filled with his details only.

Wherein our requirement is to display the details of employee on employee card for which behalf ticket was raised rather it shows manager details.

Kindly advice how can I achieve this or any workaround to display employee details in ticket overview ? we don't want to go for SDK.

Created by is fine to have manager name. but employee details under overview should be of On behalf employee details.




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