Hello,
In Soution Manager 4.0, Sevice Desk, I would like to create an action which creates an email only when a value of a certain field has changed.
- only in change mode relevant
- only when a value of one field has changed (e.g. Message Processort has changed from Buss. Partner 4 to 5. Than a mail should be sent to BP 5).
- it should only send this kind of email when the field value has changed in change mode. In other words: it should not sent the email e.g. when the status has changed.
I tried all kinds of things but I do not know on how to define the COnditions for an Action, so I can compare e.g.
if <old value> <> <new value>
Any ideas or experience on how to implement this without major modifications ?
Thanks
Christian