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Former Member
Jan 09, 2008 at 07:44 PM

Serv. Desk: Action: send an email only when a value in a field has changed

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Hello,

In Soution Manager 4.0, Sevice Desk, I would like to create an action which creates an email only when a value of a certain field has changed.

- only in change mode relevant

- only when a value of one field has changed (e.g. Message Processort has changed from Buss. Partner 4 to 5. Than a mail should be sent to BP 5).

- it should only send this kind of email when the field value has changed in change mode. In other words: it should not sent the email e.g. when the status has changed.

I tried all kinds of things but I do not know on how to define the COnditions for an Action, so I can compare e.g.

if <old value> <> <new value>

Any ideas or experience on how to implement this without major modifications ?

Thanks

Christian