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C4C Report: User Logon Activity

Hi experts,

I want to use the standard report in C4C "User Logon Activity". But if I execute this report, I just get the user "#" not assigned displayed.

If I chose any specific user in the value help of the field "user", the value helps says business partner has an error and that it is not assigned. (see screenshot below)

What is wrong? What is missing in the users to be able to execute this report?

Best regards,


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2 Answers

  • Best Answer
    Nov 03, 2017 at 02:10 PM

    Hi Deborah,

    There is a scoping element that has an impact on this report. In the Business Configuration Work Center...

    1. Please make sure that the scoping element Administration --> Performance and Usage Monitoring is Active
    2. In the Scoping Questions, you will then find the question "User ID and IP Information Tracking": "Enabling this feature will capture individual User IDs and associated IP addresses of client devices for various usage and response times reporting."

    Please note that once this option is in scope, tracking only begins from the time of activation, so for dates prior to activation, the user names will still be null ("#")

    Best Regards,


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  • Nov 03, 2017 at 01:02 PM

    Hi Deborah,

    we faced a similar error one year ago. I think, this is a case for raising an incident...
    At least in our case, there was an error in the backend (Datasource?), which had to be resolved by SAP.

    Best regards and have a nice weekend,

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