Middleware problem -Outbound queue is stuck in SAP R/3 system with message

[Former Member]

Hi Middleware gurus ,

We are stuck with a serious issue . We are trying to download Business partners from SAP R/3 4.6c system to SAP CRM 5.2 system using CRM Middleware

Previously we did a successful Initial download of 2 Business partners from SAP R/3 to CRM . Their BP numbers in CRM are 001 and 002 . The Delta load is working fine for the both the BPs which are already downloaded

Now , the real problem is when we are trying to download a new Business partner . When we set the Filter ( BP no 003 ) in MW adaptor object CUSTOMER_MAIN and start the Initial load again , we see that the Outbound queue is getting stuck with message “STOP” .

There are two queues generated in SAP R/3 system with names “MASS_CRM_CUSTOME” and “R3AD_CUSTOME” . The status for both the queues is “STOP” and when go for details it mentions “sapsuck ..SAPMSSY1 “ -Message no. SR 053.

Even we checked the txn SMW01, the Bdocs message is "Recived ( Intermediate state) " for Bdoc type BUPA_MAIN.

We really don’t as to why the Initial load worked fine with 2 BPs and later when want to do more BP Initial Load the Outbound queue is getting stuck

Also , by unlocking the 2nd queue “R3AD_CUSTOME” we are able to release it , but the first queue “MASS_CRM_CUSTOME*” is stuck

Please help us urgently

Regards

Dinesh and Ritvij

Email : contactdinesh23@gmail.com

Mobile -+91=9704933315

[Former Member · Accepted solution]

Check Tx: smqs and make sure all required queues are registered for the CRM destination.

[Former Member]

Hi Praveen and other Middleware gurus,

We checked on this . Actually the RFC is used for connecting to SAP R/3 system.

We also raised an OSS message on this and found a reply that in transaction CRMM_BUPA_MAP, we can map the required BP . But the SAP support guy recived an error received the error:

An RFC link is not maintained in the Middleware

Message no. CRM_BUPA_MAPPING051

We have set the RFC link , but still the problem continues!!!

Please help further..

Regards

Dinesh and Ritvij

[Former Member]

Shouldnt the Destination seen in smqs be a CRM logical system name?.

Verify this.

[Former Member]

Hi Praveen ,

Thanks for the message . I checked the trxn SMQS and found two two RFCs , first R##DEV100 ( pointing to SAP R/3 -CRM RFC )and other SAPCRM_MW_RR_000 . Both are in "Inactive" status .

Two questions :

1) Should we make it active ?? If i do that for one queue R##DEV100 it goes in Starting mode and later gets inactive again when i move out ?? What is problem?

2) Should delete the RFC "SAPCRM_MW_RR_000 "

Please help further.

Regards

Dinesh