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Most of the users don't use comments

The are using answer instead of comment - as a result the whole discussion become unreadable!

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8 Answers

  • Best Answer
    Oct 17, 2016 at 02:28 PM

    Well just to give my 2-cents:

    I still cannot distinguish between comment and answer when using it here. And I am not willing to do some mental chin-ups about it every time I contribute something because it will nearly never really fit.

    Throw away the COMMENT!

    Throw away the ANSWER!

    Give me a REPLY!

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  • Oct 17, 2016 at 12:03 PM

    It is the comments, which make the thread unreadable - normally people read in chronological order to understand what is going on. No matter how you sort the answers - the comments go where the answers are positioned. I'd rather have all in flat view as in the old platform.

    Comparing the annoyance when something, which should be a comment, is accepted as best answer to hunting where the last comment is in a multi-paged thread - I prefer the first.

    Of course, if there was an option to display everything in chronological order and if people used the answer/comment correctly, and if there were no additional complications occurred like some options not available when adding comments to comments and if... (add a lot more ifs), then it would be great to have both options available. Now - I don't think that the developers and the community are ready to introduce the functionality.

    P.S. And I love it when I have to retype everything at least once or edit duplicated posts.

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    • Former Member Simone Milesi

      Thanks for this interesting link. However it seems to work only for comments on blogs and not for comments on q&a.

      Kr

      Martin

  • Oct 17, 2016 at 10:44 AM

    You've got a button "Comment" and a big box "Your answer".Instinctively, which one will you choose ? :)

    Kind Regards

    PS: i could have use "comment" but I've just answered to make things more difficult ;-)

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    • Hi,

      what's the idea of having comments if you can't see in your profile ?

      Comments are part of the answer if that helps you find a solution to your question. If you want to maintain a history of it or you create new answers which in case it is unreadable. Also:, you can not mark comments as best answer. I had to convert Comment to answer and lost history of the comment or evolution of it.

      Can someone explain the difference between comments and answer ?

      How to manage the scenario where a comment becomes the answer and not to loose the history ?

      Kind Regards

  • Oct 17, 2016 at 02:15 PM

    To my mind the idea with separate answers and comments will not work and will create only confusion!

    But I think that the concept of answers/comments is highly integrated into new community design and it will be practically impossible to revert to the old discussion style.

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  • Oct 17, 2016 at 07:30 PM

    There is a related discussion in Coffee Corner: https://answers.sap.com/articles/32244/what-to-do-about-the-commentanswer-distinction.html

    Unless this can be sorted out I'd gladly vote for removing comments (we still don't have polls? aawww). They're either not used when they should be (e.g. asking for a clarification) or even when they're used properly the whole flow is confusing because comments/answers can't be sorted together chronologically.

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    • Ironically, your question is not a question. It is a comment. :) And you know what? It doesn't matter. If it is a question or a comment or a concern or an observation it is ok to post it as a question.

      On the same token, it shouldn't matter if our replies are answers, comments, or questions to the original question aimed at clarifying it or aimed at requesting the OP to apply a possible solution ("Have you tried doing this or doing that?").

      The ability to post comments over questions apart from posting answers which themselves can have comments makes everything so confusing. So I'm with Janis here: Not only disable the blue Comment button but make it disappear completely. We only need REPLIES whether they are answers, comments or questions.

      And it is very, very, very, very important to sort replies by OLDEST by default.

      IMO these two sole changes would make the site usable again.

  • Oct 19, 2016 at 07:24 PM
    -1

    FWIW, the SAP-run SAP SQL Anywhere Forum has used nested comments like here for years, and IMHO they have usually been helpful. Users do commonly use comments to

    • ask for details on a question ("What have you already tried? What version"...)
    • give hints when we do not know whether they are real answers (in case that proves right, they are usually promoted to answers)
    • make some funny remarks.

    New users sometimes do not get the notion of comments and just use answers for everything, and then moderators may "correct" those to comments (and hopefully leave a hint how to use that feature).

    So I'm confident these differences between answers and comments are helpful here as well. Even in this thread, I feel both kind of responses are helpful.

    See, NNTP had only (nested) comments, and that made it difficult to distinguish "answers" and comments, either.

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    • Of course there is a bug difference in scale between that forum and SCN. Nevertheless I don't think this is basically a question of scalability but of different types of contributions.

      See this current thread with its different sub-threads. I guess we both agree that your reply and my current one are not "answers" in the same sense as my answer above.

  • Nov 04, 2016 at 02:41 PM

    This is good example of mixture of comments and answers:

    https://answers.sap.com/questions/41779/bal-log-msg-add-not-displaying-complete-message.html

    It is hard to follow topic/discussion.

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  • Nov 05, 2016 at 03:59 AM

    in my opinion, to provide an exact answer to a query, one might require some more details/info from the person who started the query. So, that required additional info can be asked in comments. And when you get the proper details, such as logs or print-screen of the error & now you can answer properly to the question, then you are suppossed to put your answer in the Answer Box.

    Thanks,

    Kaushik

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    • And the sequence of the replies will be lost! The final answer will be out of sequence.

      Sample:

      Q: How to...

      A: First attempt to answer.

      . C: But I have ...

      . C: And what do you mean by....

      . C: I use...

      . C: Then you have to ... - final answer!

      The last comment is a final answer. But if we take it out of the sequence the discussion will be unreadable!