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Return order with reference - billing document linked to multiple orders

Dears, i am creating a return order with reference to the billing document.

The billing document is linked to 5 different order for the same ship-to created on the same day.

Once i create the return order i select just the product i need to return but return is posted for the wrong ship-to and material is not added because not listed, even if inclusion list is correctly setup.

Once i add manually the correct Shipto and the product in the return order i get missing pricing condition ZG01.

Is there an easy way to select the return product from a billing document linked to several orders?

Thanks

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1 Answer

  • Nov 03, 2017 at 04:26 PM

    There might be multiple sales orders referenced but at the line item level it should be a unique reference. When you use "create with reference", aren't you presented with a pop-up to pick the specific line(s)?

    Granted, the pop-up wouldn't show the Ship-to but if there is a high volume of such returns then some enhancement could be created to facilitate the process.

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