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ic-webclient

Hi friends,

can anybody tell me what are the backend settings to be done in ic-webclient in the e-mail processing.Where mails will be received.

Points will be surely rewarded.

sekhar...

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    author's profile photo Former Member
    Former Member
    Posted on Jan 08, 2008 at 11:40 AM

    Hello Chanda,

    1)Maintain a mail form.

    2)Maintain BP with the role 'Employee Responsible' with the agents 'First Name' and the 'Last Name' and Email must be maintained for this role.

    You need to set up Agent Inbox

    1)SAP Connect is Configured

    2)E-mail addresses and Fax numbers are created.

    Interaction Center ->Interaction Center WebClient -> Administration---> Agent Inbox ---> Maintain Recipient Distribution (SO28).

    Maintain WorkFlow Customizing.

    Customer Relationship Management ---> Basic Functions ---> SAP Business Workflow ---> Maintain Standard Settings for SAP Business Workflow (SWU3).

    Activate event linkage for workflow template WS14000004 (IC WinClient) or WS14000164 (IC WebClient) and assign agents for e-mail handling.

    Interaction Center >Interaction Center WebClient > Administration--> Agent Inbox ---> Assign Agent for E-Mail Handling.

    Maintaining Email Rules:

    Interaction Center ->Interaction Center WebClient > Administration---> Agent Inbox --> Maintain E-Mail Rules.

    Maintain Fax rules.

    Create Mail Signatures

    Maintain Customizing Activities.

    Refer help for more info.

    regards,

    Muralidhar Prasad Chatna

    (Every point you assign a hungry Soul would be Fed)

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