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Former Member
Jan 08, 2008 at 07:36 AM

Problems while installing SAP MAM with an Image


Hello Everyone,

To speed up the Installation of our Windows Mobile 5 clients I acquired Sprite Clone which creates Images of the completely set up phones.

We are running Mobile Infrastructure 3.0 and installing the conventional way via cab files which is no problem. After Installing SAP MAM I created an image of the whole phone with Sprite Clone. I then went into SAP MAM and used the option "Neuer benützer"("New User" in German). It then logs in as usual and lists that a syncronization is necessary to install the users components. After synchronizing the log file states "Ihr Gerät ist im System MMP nicht bekannt" ("Your client is unknown to the MMP system" in German).

This leads to me only having one option when entering MAM 3.0. I only have the User View Manager listed. Usually there are 5 listed options.

If anyone has set up MAM with an Image im pretty sure you ran into the same problem. I suspect the problem lies with the "Geräte ID" (Client ID). I tried once to erase the ID in the config file before syncronizing with a new user but that also led to the error about the unknown MMP system.

If anyone has any knowledge as to what to do im all ears! 😊