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The Report Application Server failed

We are currently using “Crystal Reports Version 13.0.15.1840” with below software

. VS Studio 2013 ( C#)

. SQL Server 2012

. Entity Framework 6

Recently we are encountering Error as below.

Need your urgent help to resolve/advise on this issue

Do we need to apply any patches related to Crystel report version 13.0.15.1840?

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Timestamp: 10/28/2017 2:11:08 PM

Message: ERROR MESSAGE:The Report Application Server failed

STACKTRACE: at CrystalDecisions.ReportAppServer.ConvertDotNetToErom.ThrowDotNetException(Exception e)

at CrystalDecisions.ReportSource.EromReportSourceBase.ExportToStream(ExportRequestContext reqContext)

at CrystalDecisions.CrystalReports.Engine.FormatEngine.ExportToStream(ExportRequestContext reqContext)

at CrystalDecisions.CrystalReports.Engine.FormatEngine.Export(ExportRequestContext reqContext)

at CrystalDecisions.CrystalReports.Engine.ReportDocument.ExportToDisk(ExportFormatType formatType, String fileName)

at SingPost.RoutingMatrix.ReportGenerationCoreLogic.ClsReportGeneration.ExportReportToDisk(ReportDocument RdReport, String StrFileName)

ADDITIONAL INFO: CrystalDecisions.ReportAppServer.DataSetConversion

ADDITIONAL DETAILS: No Additional Details Passed from call.

Category: Bussiness Logic Policy

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