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Data input tab depending on Incident Category

Oct 31, 2017 at 05:30 PM

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Former Member

I found the following information at a "Early knowledge Transfer" fo Solution Manager 7.2:

"For every Service Request Category, it is possible to create an individual data input tab"

Is this feature available for Incidents too?

SAP Solution Manager
SOLMAN IT Service Management | incident category | input tab
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Tammy Powlas Answered
Oct 31, 2017 at 06:59 PM
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Is there a reason you would want this functionality?

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Former Member
Oct 31, 2017 at 07:47 PM

I would add tabs according to category to fulfill some extra information about the incident.

For example:

If the user needs a remote support for his desktop, it´d be interestring to have the IP address to establish connection as soon as possible. But if he doesn´t inform the IP, the N1 would have to call him back to request.

In this case, if the user select appropriate category, and the application require some extra information, he will provide basic data to reduce time for the support.

As I undestood, it can be possible for Service Request.

Is there any other feature for that purpose?

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Tammy Powlas
Oct 31, 2017 at 08:01 PM

Maybe schemas might work - not sure - see https://wiki.scn.sap.com/wiki/display/SAPITSM/Multilevel+Categorization

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