IC Web Identify Account to Email Error.

[Former Member]

Hi Gurus,

I am having a small problem in the IC Webclient. I click on Identify account, search for the customer and once the customer is found I confirm the account. then, when I click on Email, I get 4 errors - 1) Enter Responsible person 2) Enter Org Unit (Sales) 3)Enter Distribution channel 4)Enter Sales org.

I dont really want the system to determine all this data and instead only need the email address of the BP populated into the email page. The email address is populating fine but how do avoid these errors. Is there any config missing?

Your help is very much appreciated.

Thanks.

[Former Member · Accepted solution]

Hello Dave,

I think that those messages are comming from an Interaction record that created Automaticly when you confirm a BP.

Please check in your customization that those partner functions are not mandatory.

Good Luck

Eli Steklov

Please Reward Points if it Helped

[Former Member · Accepted solution]

Hi Eli,

I tried doing that but still getting the error. I think I am not doing the config at the right place. Please let me know as to where exactly is the determination made non-mandatory.

Your help is really appreciated.

Thanks

Dave.

[Former Member · Accepted solution]

Hi Dave,

You remove Partner Determination Procedure and Check Org. Data Determination.

These you need to check in the Activity. The Activity which is assigned to Navigation Profile.

Let me know if you do not find silution.

Regards,

Rony

[Former Member · Accepted solution]

Hi Dave,

Try to check in

SPRO->CRM->TRANSACTION->BASIC SETTINGS->DETERMINATION TRANSACTION TYPE

Choose Outgoing mail and remove not needed determinations.

Good Luck

Eli Steklov

[Former Member · Accepted solution]

Hi Eli,

That did the trick. The only thing is there are three Business Activity transaction types. I did it in 00010 one. I removed the org profile altogether, created a new Partner det. profile and assigned that to this transaction type. Earlier on, when I removed the PD profile from the Transaction type, the system did not allow me to save so I had to create a new one. Anyways, problem has been solved. Thanks a lot for that. Really appreciate that.