Workitem stuck in SAP inbox

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Hi all,

This cases happen a few times already.

We are using ECC 6.0.

Workflow: Purchase Order

1. PO created.

2. Workflow started.

3. User approve the PO.

4. In ME23N, PO status is changed to released.

5. Workitem is still in inbox.

I check the workflow log, and the workflow stops at the release step.

User already executed the step, and the PO status has already been changed.

I even checked SWEL, the event RELEASED is being triggered without error. And from here if I view the workitem, it will direct me back to the workflow log that I had seen.

How come the workflow still stops at the release step?

This case doesn't happen everytime, only in a few documents.

Not only for PO, even PR is having this problem.

Anyone got any idea how to solve this issue?

Any SAP notes that I should look into?

Thanks for your help.