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Former Member
Jan 04, 2008 at 12:51 AM

Support Messages & Person Responsible not an employee

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Hi All,

I'm trying to set up a simplified Help Desk system using the Service Desk functionality in Solution Manager.

I have created all my Business Partners as role '000000 Business Partner (Gen)'.

When I try to record a Person Responsible against a message, the system tells me that the Business Partner 'Partner xxx (Person Responsible) is not an employee'

Is there a way around this without having to set up all these Business Partners as 'Employees'?

thanks

Paul