ICSS_B2C Customer relogin problem "Enter a valid user id and password".

[Former Member]

Hi Gurus,

In ICSS_B2C, I have login problem with the userid and password that i have created. I have maintained all necessary settings in XCM, reference user etc.,

I have configured icss_b2c Admin with value "CRM_SU01UserID" for component usertype in http: //server:port/icss_b2c/admin/xcm/init.do.

UserID is getting saved but when i try to relogin with the same, I am getting the message ""Enter a valid user id and password".

I tried with alias, su01i

Guide me Where all I can check to solve this?

Thanks and points will be rewarded.

urgent

Srinivas.

[Former Member · Accepted solution]

Hi Srini,

Do check the following .

1) The reference user is a service user. (Check this in SU01 under user type)

2) The same user has to be given for JCO connection in XCM. Coz while login into ICSS_B2C the jco user is considered as system user by the FM.

Regards,

Sateesh Chandra.

[Former Member · Accepted solution]

Hi Satish,

Thnaks for ur response.

I have checked the same still the problem not solved.

Srini

[Former Member]

Too late reply yet.

Is it possible that you have used the same user id for both JCo (in XCM) and user logon? For the JCO user generic Id such as ICSSUSER and give all the required roles. If you don't know them please let me know.

As for the logon user, you must have ICSS access role assigned.

Easwar Ram

http://www.parxlns.com

[Former Member]

THe reason could be,

Check weather USER ID and ALIAS are same. DId you configure your shop to take aliaga or userid as input.

Otherwise, try creating user from CRM side and login, if that doesnt work, you can check the log file weather user doesnt have sufficient authorization.

regards,

Laxman

[rekhadadwal]

Hi

The User Id that you have created, must have been assigned to a BP in the tcode BP and role BUP005.

Goto the BP and check the Internet User tab

The user name that you are suppose to use is the one mentioned in the Internet User field in the Logon data dataset.

Hope this helps

Regards

Rekha Dadwal

[Former Member]

Thanks for ur inputs.

But my scenario is ..........

Customer self registration is being done in the icss_b2c application itself. On successful registration, he could not login again with the same user id and password that he has created.

Need inputs on this.