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SAP Hybris C4C tenant architecture ?

Oct 18, 2016 at 06:34 PM

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Hello Experts , If i am going for SAP C4C solution as standard alone or integration with On-premise system then how do i define my SAP Hybris C4C tenant architecture ?

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2 Answers

Keynes Austin Oct 19, 2016 at 06:14 AM
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Hi Nagaraju,

You could choose one of the following scenario for your requirement,


Case 1: C4C Standalone Scenario
If customer want to opt for SAP C4C as a standalone system, the following are the points to be taken into consideration before you design your tenant architecture.
After you have checked your C4C product fitment and you have decided that almost all your requirements are fulfilled by C4C out of box, then you can go with the following tenant architecture.



Requirements Match with C4C: 100%
Integration with On-premise/legacy system: No
Custom Development on SDK: NO
User base:
In the above Case, It is suggested to go with two tenant architecture. When customer purchased license for Production tenant, SAP provides a Test tenant free of cost. Test tenant provided can be used until go-live. Once production is gone live, the mentioned test tenant provided by sap is decommissioned.
Now, the question is how can we manage the Production for support related activities in future? For that, customers can request SAP for separate test tenant which can be a copy of existing production tenant which is charged. Newly provided test tenant can be used for support related activities.



Case 2: C4C Integrated scenario with on premise systems
During the product fitment, customer has understood that 80-90% requirements can be fulfilled by C4C out-of-box and rest of the requirements are Custom developments can be fulfilled through SDK along with On premise systems integrations.
Requirements Match with C4C: 80-90%
Integration with ECC/CRM On-premise: Yes
Custom Development on SDK: Yes
If your On-premise landscape has Dev, Quality and Production. You can have the similar kind of set up also in C4C.



C4C DEV tenant can only be used for development activities (SDK), not for business configuration activities. It means all the SDK related developments can be performed in C4C development tenant.
C4C test is used for scoping, fine tuning, and integration related activities. Upon completion of Configuration related activities solution profile can be moved from C4C test tenant to C4C production.



The development patch which is similar to On-premise (Workbench transport request), can be created in Dev tenant and can be moved from Dev->test->Prod. Testing can be done in test tenant after the patch has moved to Test tenant, which is eventually moved to production.
Solution profile created in test tenant with scoping and fine-tuning activities, can only be moved between two tenants. In three tenant landscape it could be from Test tenant to production.

Case3: C4C Integrated scenario with more than 3 system landscape
If my SAP On premise landscape is more than 3 system landscape, this could be possible in some cases where some customers prefer to have preproduction.



In scenarios as above, Solution profile created in test can be moved to production directly. But, how will the solution reaches Preproduction. The answer to this question is, once the solution profile reaches production, then customer request SAP through incident to copy solution profile of production to Preproduction. The solution can always be moved between two tenants only. If you have a third tenant like Preproduction/Quality like shown in figure above, we need to request SAP through C4C incident to copy the solution profile back to quality.
In case of development Patches, this is slightly a different scenario, the patch created in Dev can be downloaded in Zip file and can be uploaded to test and production respectively.
The best practice is only to have 3 tenant landscape.


SOURCE - https://blogs.sap.com/2016/10/17/hybris-c4c-tenant-architecture/

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Nagaraju Ravipati Dec 19, 2016 at 09:12 AM
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Thank you keynes for detailed post

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