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Sending email without creating contact?

Oct 30, 2017 at 10:12 AM

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Hi

I was wondering if it was possible to create a trigger based campaign without creating the contact data, facets, …

I want to avoid creating those for a specific interaction type.

I tried to use the functionality of Anonymous id_origin but it doesn’t seem to help me doing it.

By testing the function module CUAN_CE_INTERACTIONS_POST_FLAT

And filled the fields:

COMM_MEDIUM : ZDMW

IA_TYPE : ZBACK_IN_STOCK

TIMESTAMP: 20.171.030.110.250,0000000

IS_ANONYMOUS : X

SMTP_ADDR: cdurieux@distriplus.be

EMAIL_OPTIN : Y

My interaction is created but without SMTP_ADDR and without EMAIL_OPTIN (became blanco due to anonymous I suppose)

I have no new contact and no new facet but also no email sent …

Do I need to create all those contacts and facets and cleaned them? Is that the only way?

Did anyone experience that?

PS: I am on the on-prem version 1702

Regards

Catherine

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2 Answers

Matthias Reiner
Oct 30, 2017 at 03:18 PM
0

Hi Catherine,

I checked with the expert. This is not really feasible. What's the use case/ process behind this requirement?


The only way is to create the contacts and delete them right after usage. But again, what's the use case?


Regards, Matthias

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Hi Matthias,

Thanks for your answer.

The requirement is as follow:

On the eshop, we want to display all the materials included the materials that we don't have in stock right now.

The contact (logged or not and that's the 'not' that I want to avoid to create because from the logged I will be able to match my golden record into Hybris Marketing) can click on a button to receive from Hybris Marketing an email when the material is back in stock.

The Z 'back in stock' interaction type would be the trigger to be able to send the email.

But if the match doesn't happen, Hybris marketing created automatically a new contact in my contact root which is what I don't to avoid.

Regards

Catherine

0

Hi Matthias,

Can you confirm it is not possible to use the trigger based campaign with the 'incognito' flag on the concerned id_origin? Or do I miss something in the customizing?

Do you know a workaround?

thanks!

Catherine

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Nicolae Ciumac
Nov 17, 2017 at 10:53 AM
0

Hi Catherine,

The setting "Incognito" has the implication that no contact is created with this origin and also interactions with this origin do not get assigned to a contact.

If you don't have the entity contact in the whole process, how do you want to create a target group and subsequently trigger a campaign for this target group?!

I don't think this is possible in standard.

Best regards,

Nico

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