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author's profile photo Former Member
Former Member

Increase idle log out time of IC WebClient to 60 minutes

Hello All,

We are in the process of implementing ICWC for CRM 5.0.

After we open the CIC screen via transaction: CRM_IC; and remain idle for some time, the system automatically logs out of the CIC screen.

We want the system to log out of ICWC screen only when the the screen has been idle for 60 minutes.

Please guide me to do this.

Regards,

Khushboo

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    author's profile photo Former Member
    Former Member
    Posted on Dec 28, 2007 at 10:14 AM

    Hi,

    You can use trx. SMICM (Internet comm. manager)->Goto->parameters->Change.

    here you can change the icm/keep_alive_timeout to 60 mins (3600 sec).

    Please reward if helpful!

    Thanks,

    Sudipta.

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