Creation of support message in SolMan without having user id in SolMan

[Former Member]

Hi Everyone,

Need your help in this issue.

I have solution manager configured to create a service desk message from satellite system.

We dont want everyone (Users from satellite system) to have an SOLMAN user id to create a service desk message. We want that the users from the satellite system create a support message seamlessley without touching the solution manager.

What roles and authorization do we need to assign to each users in satellite system to create a suppport message in solution manager ( without having User id in SOLMAN).

Any help is greatly appreciated.

Thanks in Advance.

[Former Member]

Hello Kuldeep Thakur,

For ur issue... go to the transaction DNO_CUST04 in SOLMAN

select the option "NO USER CHECK" go to the detail view in the

field value put "X"

Assign the role

SAP_SV_FDB_NOTIF_BC_ADMIN to the users in Satellite systems

hope this helps you

[Former Member]

Hi Kuldeep Thakur,

the role is : SAP_SV_FDB_NOTIF_BC_CREATE to be able to create message from satellite system to Solman.

That you will get the Reported by in the service desk message itself, you need to create the Business Partner (BP transaction) for this user and assign the BP to the user ID in transaction BP under Employee section indification.

BR,

Markus