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Former Member

TSW Ticketing Performance

Seasons Greetings,

Has anyone wanted to log ticketing performance at CIP step/function level ?

Best Regards, Kishore.

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    Former Member
    Jan 02, 2008 at 03:45 PM

    Greetings Kishore,

    I am not able to make out your requirement. Can you eloborate?

    Do you want to log the processing time of each Junction Function Execution

    during Ticket Actualization ?

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    • Former Member

      >

      >

      > Do you want to log the processing time of each Junction Function Execution

      > during Ticket Actualization ?

      Yes. this statistics needs to be reported in various ways: by TSYST, by LOCID, by date, by user etc. or any of these combinations

      Why: Users complain about slow ticketing performance at month end or friday and IT needs to investigate whether it is a general slowness for all or only certain functions

      We have implemented a solution by capturing the error log information at the end of ticketing in a z-table.

      I want to see if other ticketing users have similar requirements and get something in the standard