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Former Member

Warrenty Cycle

Dear SAP Gurus,

I just want to know how does the warrenty cycle in SAP works, so please provide me the steps to execute in the following senario.

I have an equipment which has a 1 year warrenty and a 1000 units of counter reading (vendor/manufacturer warrenty). I am doing a repair to the equipment when both the warrenty conditions are intact. (counter reading 550 and before 1 year from purchase). I need to know the follwoing,

1) When I enter a PM order for the repair does the warrenty automatically linked to the Order.

2) If only the materials are covered from the warrenty (not labour or external serveics) how to handle the situation?

3) If I want to do the order with out linking the warrenty how to handle?

4)After perfroming the warrenty linked order how to claim the warrenty (please provide the steps).

Please provide me all the steps as I'm new to warrenty handeling process and need to learn it faster as well.

Thanka

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4 Answers

  • author's profile photo Former Member
    Former Member
    Posted on Dec 27, 2007 at 12:01 PM

    Deepal

    Pls look the earlier post , many threads there.

    Some replies

    1. Whenever ur equip is under warranty the pop up message wil come as automatically. Activate the user exit BG00001

    2. In BGM1 creation u put the materail no, charector . ensure your materail master has Sl no profile.

    3. SAP is not reqd to monitor this then there is no sense to answer. it depends the client

    4. Either u can call the perons here for service

    U can create the PO as free item, then only no accounting docs will generate

    If warranty wants to hit all the areas discuss withg FICO/MM .

    The warranty claim will be do thri WTY t code

    I think i given some points 4 u . Let us knwo after ur work

    Thenna

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  • author's profile photo Former Member
    Former Member
    Posted on Dec 28, 2007 at 06:10 AM

    DEEPAK

    Sry iam not able to reply fully.

    The warranty items will be received from supplier as free of cost. (creating free PO)

    Either the services will be called at your locations for free of services.

    If u need to go full implemenation MM,FI/CO/SD parts is reqd very much.

    Iam not yet handled full cycle. i will try let u know.

    U please go thro OWTY for configuration.

    WTY for warranty cliam

    Go for stuady here pls

    Thenna

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  • author's profile photo Former Member
    Former Member
    Posted on Dec 28, 2007 at 06:11 AM

    Hi incase of external services which is covered under the Warranty use a appropriate control key in the operation to make it as a free service.

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  • author's profile photo Former Member
    Former Member
    Posted on Jan 17, 2008 at 07:01 AM

    Dear SAP Gurus,

    Is anyone having any information or Document or Building Block on Extended Warranty, Please help me out in this it quite urgent, since the client is already in the normal warranty of one year which is given to all customer for there all products through there vendors in the market, now the business decided to give the Extended Warranty of 1 year more after the normal Warranty of one year (12 months or 2000hours), the total warranty will be 24 months or 4000 hours) to there customer who want to take it against which they will have to pay certain Price according to the material to material.

    Now the business says that the Venders will be responsible to give the extended warranty to the customer and get the Warranty Proposal Farm filed from the customer and receive the DD or Cheque from customer and the amount debit to dealer’s account as per dealer’s statement by business and the dealer will submit claims from for service commission electronically.

    Insurance Company as backup – an agreement has been done between business and the insurance company for this scheme. Business will deposit premium for every case to insurance Company for backup in extended warranty period as per agreement and business will submit claims and arrange for settlement with insurance company as per agreement and the payment of credit notes against amount of extended warranty payment receipt on quarterly basis.

    1). Now how the warranty will be linked to material master since the Extended Warranty will be applicable to selected materials?

    2). How to incorporate the Insurance Company into this scenario?

    Please help me urgently in this since I do not have any idea how to configure the same in SAP and client needs this process in plane in two weeks time.

    PLEASE HELP ME.

    Regards,

    Mannit.

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