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Former Member

C4C Log in as another user functionality

Hi,

What are the expected functionalities when you log in as another user? Are you supposed to be able to do all changes that the agent can do?

I can see all adjustments that the agent has done such as custom made Queries in Advanced Filter (Service - Employee support). However if I do changes logged in as another user the changes are not showing when the real user logs in.

Best Regards,
Malin Rosdahl

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3 Answers

  • Best Answer
    Feb 26 at 02:42 PM

    Hi Malin,

    The test user has the same page layouts, data access, or query results as the business user. If data is modified by the test user, the change is tracked with the test user identity details so that the business user data is unaffected.

    A business user cannot be impersonated from the Home view, screen personalization, calendar, Feed, or custom coding.

    Further, please refer to :

    https://help.sap.com/viewer/cea15f900ca04c4faa35d3044577fe27/1802/en-US/6173ec68caf54d02a0dd643116bf37d6.html

    Thanks,

    Vani

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  • Oct 31, 2017 at 11:45 AM

    You Logging in as other user (Is it that you are logging in with the same credentials ??) and how are you doing the changes , can you gives us an example of what the expectation is ?

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    Former Member
    Nov 01, 2017 at 02:33 PM

    When I use the 'login as another user' function in C4C it is possible for me to change date format and to see all adjustments that the agent has done such as custom made Queries. I cannot to do changes, example change date format, move tabs or create queries logged in as another user. Is this the expected behaviour of the 'login as another user' function?

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