Hello,
This problem is regarding deleting obsolete WorkItems of HR's Leave Workflow on Portal's Universal Worklist.
In cases of escalation of requests, it is required that the approval request be sent to a different approver and the request be DELETED from the worklist of the previous approver.
These workitems need to be processed via the UWL and cannot be processed via the SAP Inbox ..
Scenario - The leave request is escalated from Approver1 (Boss) to Approver2 (SuperBoss) after a certain time limit - This was achieved using Deadline monitoring ("Process Control : Set to Obsloete")
Problem - However, The request still shows as 'Pending for approval' in the Universal Worklist of Approver1(Boss).
The Approver1(Boss) is still able to process this request, although it has been escalated to Approver2 (SuperBoss)
Ideally,on escalation, the request should have deleted from the Universal Worklist (Enterprise Portal) of Approver1 (Boss).
Any solutions .. We have modelled our own Workflow on 20000081