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Former Member
Dec 26, 2007 at 03:04 PM

Service Order creation from a Repair Order

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Hi,

This is about a case of performing Repair services for customers. Customers send their defective product along with replaceable parts for performing the repair. After completing the repair, the repaired Product has to be sent back to the Customer. Then, we claim service charges from the customer for the labor involved.

I created a Problem Notification and from there, a repair order (RAS). However, after taking the defective product into stock, system is not generating a Service Order. It is automatically picking up SM03 and displays "Order Type SM02 is not suitable for repair processing".

Can anyone guide me through the steps required till Billing !!

Thanks.

Raj