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Why the service execution is made based in contract? ByD

Hi everyone,

i was doing a customer contract mgmt process in a demoscript document and i was wondering why when the service execution is made, it has to be done in based on the contract and not based on a service order.

thanks for your answers!!

Regards!

Andrés

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3 Answers

  • Best Answer
    Jan 16 at 07:47 AM
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  • Nov 22, 2017 at 08:08 AM

    Dear Andres,

    The standard document flow is

    Contract--> Service Request --> Service Confirmation--> Invoice

    It is however possible to create as a follow-up to a contract, a service request, then a service order. Note that, in this case, the service order is not a release order that calls off items directly from the contract. Rather it is as an additional order that is separate from the contract, when for example you want to honor a request from the customer that is not covered by the contract.

    You can also create quote for contract, sales order and opportunity as follow-up documents to a contract.

    You can process contract items with standard service confirmation functions if you are working with confirmation-relevant service, expense, or entitlement items sold on a time and material or fixed price basis.

    I hope this answers your query.

    Regards,

    Sandeep

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  • Jan 15 at 01:05 PM

    Dear Sandeep Y R

    Thank you for your answer, it was really helpful and it solve my doubt.

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