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Why the service execution is made based in contract? ByD

aaponte
Discoverer

Hi everyone,

i was doing a customer contract mgmt process in a demoscript document and i was wondering why when the service execution is made, it has to be done in based on the contract and not based on a service order.

thanks for your answers!!

Regards!

Andrés

Accepted Solutions (1)

Accepted Solutions (1)

JanMatthes
Advisor
Advisor

Hi Andres,

you can also trigger service execution from a sales order. We even have a standard scenario "Order-to-Cash (Standard Services). More details can be found here:

https://blogs.sap.com/2017/08/28/overview-on-sap-business-bydesign-customer-engagement-aka-crm/#Orde...

and the scenario is described here:

https://help.sap.com/doc/saphelp_byd1711_en/2017.11/en-US/KTP/Software-Components/012006153201000033...

Cheers

Jan

Answers (2)

Answers (2)

sandeepyr
Contributor

Dear Andres,

The standard document flow is

Contract--> Service Request --> Service Confirmation--> Invoice

It is however possible to create as a follow-up to a contract, a service request, then a service order. Note that, in this case, the service order is not a release order that calls off items directly from the contract. Rather it is as an additional order that is separate from the contract, when for example you want to honor a request from the customer that is not covered by the contract.

You can also create quote for contract, sales order and opportunity as follow-up documents to a contract.

You can process contract items with standard service confirmation functions if you are working with confirmation-relevant service, expense, or entitlement items sold on a time and material or fixed price basis.

I hope this answers your query.

Regards,

Sandeep

aaponte
Discoverer
0 Kudos

Dear Sandeep Y R

Thank you for your answer, it was really helpful and it solve my doubt.