on 10-27-2017 6:17 PM
Hi everyone,
i was doing a customer contract mgmt process in a demoscript document and i was wondering why when the service execution is made, it has to be done in based on the contract and not based on a service order.
thanks for your answers!!
Regards!
Andrés
Hi Andres,
you can also trigger service execution from a sales order. We even have a standard scenario "Order-to-Cash (Standard Services). More details can be found here:
and the scenario is described here:
Cheers
Jan
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Dear Andres,
The standard document flow is
Contract--> Service Request --> Service Confirmation--> Invoice
It is however possible to create as a follow-up to a contract, a service request, then a service order. Note that, in this case, the service order is not a release order that calls off items directly from the contract. Rather it is as an additional order that is separate from the contract, when for example you want to honor a request from the customer that is not covered by the contract.
You can also create quote for contract, sales order and opportunity as follow-up documents to a contract.
You can process contract items with standard service confirmation functions if you are working with confirmation-relevant service, expense, or entitlement items sold on a time and material or fixed price basis.
I hope this answers your query.
Regards,
Sandeep
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Dear Sandeep Y R
Thank you for your answer, it was really helpful and it solve my doubt.
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