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Oct 26, 2017 at 02:03 PM

C4C How to manipulate the service ticket document flow with correct data from S4HANA

638 Views Last edit Dec 11, 2017 at 09:34 AM 3 rev


Setting up an end to end process Service Cloud and S4HANA. We use the webservice

FollowupDocumentFromServiceRequestCreationIn to have a document flow.

The internal order is created immediately after the release to ERP and the ID is shown in the document flow, but it is not indicated that as an internal order.

Any body more detail infromation on how to manipulate the data collected within the webservice. There is no nice dropdown indicating entry x = Internal order.

Any document flow documentation regarding the service process with S4HANA integration is welcome!