Hi all,
I have got a scenario:.
We are now creating return sales order, credit memo request, debit memo request with reference to billing document. Order type being RE10, CR10, DR10, RS10, PR10 etc.
2. There is now a new requirement. We need to create first a customer complaint with reference to the billing document no. Once this document is signed by the respected HOD, then by giving the reference of this document no the actual return document, credit memo request, debit memo request etc should be created.
3. Thus, a new order type needs to be created. which would be used as Customer Complaint Order Type
can anyone give me some clue:
thanks