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SLA calculating in ITSM

Hello, we customize standard for SLA in ITSM, and when we create incident or service request, SLA is not calculating. But in Service Level Agreement block in Incident I see that service and response profile is selected.

We check relevant snote but it's not help us.

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2 Answers

  • Best Answer
    Oct 26, 2017 at 09:43 AM

    2381951 - TSTR_INVALIDATE dumps: DBSQL_SQL_ERROR

    help to solve the problem.

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  • Oct 26, 2017 at 09:05 AM

    Solman 7.2. SP5

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