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SLA calculating in ITSM

malaton
Explorer
0 Kudos

Hello, we customize standard for SLA in ITSM, and when we create incident or service request, SLA is not calculating. But in Service Level Agreement block in Incident I see that service and response profile is selected.

We check relevant snote but it's not help us.

Accepted Solutions (1)

Accepted Solutions (1)

malaton
Explorer
0 Kudos

2381951 - TSTR_INVALIDATE dumps: DBSQL_SQL_ERROR

help to solve the problem.

Answers (1)

Answers (1)

malaton
Explorer
0 Kudos

Solman 7.2. SP5