on 10-26-2017 9:58 AM
Hello, we customize standard for SLA in ITSM, and when we create incident or service request, SLA is not calculating. But in Service Level Agreement block in Incident I see that service and response profile is selected.
We check relevant snote but it's not help us.
2381951 - TSTR_INVALIDATE dumps: DBSQL_SQL_ERROR
help to solve the problem.
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Solman 7.2. SP5
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