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How fill automatically sold to party ERMS

Oct 30, 2017 at 05:29 PM

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Hi experts,

I follow the wiki https://wiki.scn.sap.com/wiki/display/SAPITSM/E-MAIL+INBOUND+CONFIGURATION-+ALM%3A+Incident+Management and I can create the incident with an inbound mail.

But, how can fill the sold to party too? Only appear the reported by.

Thanks in advance,

Regards,

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3 Answers

Tammy Powlas
Oct 30, 2017 at 06:01 PM
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Hi Victor - which version/SP of Solution Manager are you using? See https://archive.sap.com/discussions/thread/3675936

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Hi Tammy Powlas

My version is SAP SOLUTION MANAGER 7.2 with ST - 720 - SP05

I check the post before, that say: Unlike previous solman versions, Sold-to will not get info from the person responsible.

Sold-to field will auto-complete once you select the configuration item (system ID)

System is vinculated to the BP.

So, what steps are necessary for my version?

Thanks in advance,

Regards,

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Victor Capilla Garcia Oct 31, 2017 at 08:12 AM
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Hi Tammy Powlas

My version is SAP SOLUTION MANAGER 7.2 with ST - 720 - SP05

I check the post before, that say: Unlike previous solman versions, Sold-to will not get info from the person responsible.

Sold-to field will auto-complete once you select the configuration item (system ID)

System is vinculated to the BP.

So, what steps are necessary for my version?

Thanks in advance,

Regards,

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Can you share screen shots of how you configured step 4.1 per this wiki? https://wiki.scn.sap.com/wiki/display/SAPITSM/E-MAIL+INBOUND+CONFIGURATION-+ALM%3A+Incident+Management

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Tammy Powlas yes of course!:

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Thank you...I'm asking Wence Lacaze to see if he knows as I think he has set up ERMS before....

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Lot of thanks Tammy Powlas ... If I create the incident manually, the sold to party is filled when I put the Configuration Element because are related; but If I create the incident by email, I do not know how related the fields.

Thanks in advance,

Regards,

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Hi Tammy Powlas ,

Any news about that?

Regards,

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Wence Lacaze
Jan 03 at 05:42 PM
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Really sorry for the delay, I was using another OSS user to connect :-(

The only "Real" information on the email is the sender address, with this information, we are able to identify the right BP of the "Reporter",

if you want, you can create an access sequence to define the Sold-To automatically based on the "Reporter" organization Unit,

In CRM, you can use the email content to automatic define the right category and with this maybe the Sold-To-Party too, the content analysis do the fetching with the right category based on the word in the email, then you can use the Rule Policies to specify the rules.

Thanks

@WenSolman


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Sorry Wence Lacaze but I do not understand... what is the Category in the incident? How can find in the email something? How can related the something in the email with the Solt-To-Party?

Sorry and thanks!

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