Hi Ganesh,
I hope you are fine.
This message can appears when you have missed the scope elements/questions for the Office integration to work properly.
Please follow the steps below:
1.Go to Business Configuration Workcenter
2.Go to Implementation Projects
3.Edit Project Scope
4.Go to Questions
5.In Search (">>" icon ) type "office"
6.Hit enter
7.Expand Communication and Information Exchange
8.Now expand Office and Desktop Integration
9.Now you should see Integration with Local E-Mail Applications
10.Check if question You can synchronize data between your SAP cloud solution and your users' local e-mail application (Microsoft Outlook® or IBM Lotus Notes®) is in scope
I hope this information be helpful for you.
Best Regards,
Khayan Padilha
Hi Ganesh,
Kindly request you to raise an incident with SAP, This issue has to be corrected via backed.
Regards
Praveen
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