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Ganesh Rangopanth

Error : The SAP Hybris Cloud for Customer Add-In for Microsoft Outlook has not been set up

Oct 30, 2017 at 04:03 PM | 409 Views | Last edit Oct 30, 2017 at 05:47 PM 3 rev.

Hi experts,

In one of system the following error is getting displayed :

"The SAP Hybris Cloud for Customer Add-In for Microsoft Outlook has not been set up yet. Please ask your administrator to check the business configuration settings for the integration of local e-mail applications."

Re-installation is tried. But same error is getting repeated, even after new installation.

Help me how to get rid of this error.

Regards,
R.Ganesh

sap-c4c-add-in-for-outlook-error.png (58.5 kB)
SAP Cloud for Customer
byd_c4c ui and mobile | byd_c4c technology | outlook add in
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3 Answers

  • Best Answer
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    Khayan Padilha
    Dec 21, 2017 at 04:20 PM

    Hi Ganesh,

    I hope you are fine.

    This message can appears when you have missed the scope elements/questions for the Office integration to work properly.

    Please follow the steps below:

    1.Go to Business Configuration Workcenter

    2.Go to Implementation Projects

    3.Edit Project Scope

    4.Go to Questions

    5.In Search (">>" icon ) type "office"

    6.Hit enter

    7.Expand Communication and Information Exchange

    8.Now expand Office and Desktop Integration

    9.Now you should see Integration with Local E-Mail Applications

    10.Check if question You can synchronize data between your SAP cloud solution and your users' local e-mail application (Microsoft Outlook® or IBM Lotus Notes®) is in scope

    I hope this information be helpful for you.

    Best Regards,

    Khayan Padilha

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    Former Member
    Apr 13, 2018 at 02:31 PM

    I found that making sure these registry entries are empty usually solves the issue:

    Computergenerierter Alternativtext: pdfforge ** Policies . I S Redemption . . SAP j .ì Business ByDesign FrontEnd i t 1 CD : ! ClieritConfig ! j F5• ProxySettings . . .4’ ServerConfig d& UserConfig . : ; : ; L•• Users i I History : ¡ ClientCache I EasyDms t ..j General >..ÀNWBC : Sapgui I SAPGUI Front >.. SAPLogon i SAPlpd : Seifert , Sysinternals , ..) , TEC-IT Datenverarbeitung GmbH ..J, VBandVBAProgramSettings VMware J, WebEx ¡ , Winternals ‘-1À Wireshark ..y Wow6432Node L».S Xerox i ..* System i r, . Volatile Environment .J HKEY_LOCAL_MACHINE ..J. HKEY_USERS > ..4 HKEY_CURRENT_CONFIG A Name Type Data -J (Default) -fj ProxyPassword .j ProxyPort .f!1 ProxyUrl -j ProxyUserName REG_SZ REG_SZ REG_SZ REG_SZ (value not set)

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    Praveen Kumar Sunkari
    Oct 31, 2017 at 10:58 PM

    Hi Ganesh,

    Kindly request you to raise an incident with SAP, This issue has to be corrected via backed.

    Regards

    Praveen

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