Skip to Content

Error : The SAP Hybris Cloud for Customer Add-In for Microsoft Outlook has not been set up

Hi experts,

In one of system the following error is getting displayed :

"The SAP Hybris Cloud for Customer Add-In for Microsoft Outlook has not been set up yet. Please ask your administrator to check the business configuration settings for the integration of local e-mail applications."

Re-installation is tried. But same error is getting repeated, even after new installation.

Help me how to get rid of this error.

Regards,
R.Ganesh

Add comment
10|10000 characters needed characters exceeded

  • Get RSS Feed

3 Answers

  • Best Answer
    Dec 21, 2017 at 04:20 PM

    Hi Ganesh,

    I hope you are fine.

    This message can appears when you have missed the scope elements/questions for the Office integration to work properly.

    Please follow the steps below:

    1.Go to Business Configuration Workcenter

    2.Go to Implementation Projects

    3.Edit Project Scope

    4.Go to Questions

    5.In Search (">>" icon ) type "office"

    6.Hit enter

    7.Expand Communication and Information Exchange

    8.Now expand Office and Desktop Integration

    9.Now you should see Integration with Local E-Mail Applications

    10.Check if question You can synchronize data between your SAP cloud solution and your users' local e-mail application (Microsoft Outlook® or IBM Lotus Notes®) is in scope

    I hope this information be helpful for you.

    Best Regards,

    Khayan Padilha

    Add comment
    10|10000 characters needed characters exceeded

  • avatar image
    Former Member
    Apr 13 at 02:31 PM

    I found that making sure these registry entries are empty usually solves the issue:

    Computergenerierter Alternativtext:
pdfforge
** Policies
.  I  S Redemption 
. . SAP
j .ì Business ByDesign FrontEnd
i t 1 CD
:   !  ClieritConfig
!  j  F5• ProxySettings
. . .4’ ServerConfig
d& UserConfig
. : ; : ; L••  Users
i I  History
: ¡   ClientCache
I  EasyDms
t ..j General
>..ÀNWBC
:    Sapgui
I  SAPGUI Front
>.. SAPLogon
i SAPlpd
:   Seifert
,   Sysinternals
, ..) , TEC-IT Datenverarbeitung GmbH
..J, VBandVBAProgramSettings
VMware
J, WebEx
¡  ,  Winternals
‘-1À Wireshark
..y Wow6432Node
L».S Xerox
i ..* System
i r,   . Volatile Environment
.J HKEY_LOCAL_MACHINE
..J. HKEY_USERS
> ..4 HKEY_CURRENT_CONFIG
A
Name Type Data
-J (Default)
-fj ProxyPassword
.j ProxyPort
.f!1 ProxyUrl
-j ProxyUserName
REG_SZ
REG_SZ
REG_SZ
REG_SZ
(value not set)

    Add comment
    10|10000 characters needed characters exceeded

  • Oct 31, 2017 at 10:58 PM

    Hi Ganesh,

    Kindly request you to raise an incident with SAP, This issue has to be corrected via backed.

    Regards

    Praveen

    Add comment
    10|10000 characters needed characters exceeded