on 10-30-2017 4:03 PM
Hi experts,
In one of system the following error is getting displayed :
"The SAP Hybris Cloud for Customer Add-In for Microsoft Outlook has not been set up yet. Please ask your administrator to check the business configuration settings for the integration of local e-mail applications."
Re-installation is tried. But same error is getting repeated, even after new installation.
Help me how to get rid of this error.
Regards,
R.Ganesh
Hi Ganesh,
I hope you are fine.
This message can appears when you have missed the scope elements/questions for the Office integration to work properly.
Please follow the steps below:
1.Go to Business Configuration Workcenter
2.Go to Implementation Projects
3.Edit Project Scope
4.Go to Questions
5.In Search (">>" icon ) type "office"
6.Hit enter
7.Expand Communication and Information Exchange
8.Now expand Office and Desktop Integration
9.Now you should see Integration with Local E-Mail Applications
10.Check if question You can synchronize data between your SAP cloud solution and your users' local e-mail application (Microsoft Outlook® or IBM Lotus Notes®) is in scope
I hope this information be helpful for you.
Best Regards,
Khayan Padilha
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Hi Ganesh,
Kindly request you to raise an incident with SAP, This issue has to be corrected via backed.
Regards
Praveen
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