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What are the possible causes for the error 20997 while trying to run Crystal reports?

Oct 30, 2017 at 11:08 AM

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Hi,

Can anyone tell me What are the possible causes for the error 20997 while trying to run Crystal reports?

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1 Answer

Tammy Powlas
Oct 30, 2017 at 11:17 AM
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Please search your question prior to posting; I searched and found this thread:

https://archive.sap.com/discussions/thread/1039138
"Symptom

A Visual Basic application using the OCX is distributed to a client computer. When the application attempts to preview a report that contains a chart, a "20998" or "20997" error occurs.

Why does this error occur, and how can you resolve it?

Resolution

This error occurs because the charting DLL, Sscsdk32.dll, is not distributed with the application. To resolve this error, copy this DLL to the System directory on the client computer."

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