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author's profile photo Former Member
Former Member

sap mm

Hello friend,

I Just want to know some ans. like what are the things we have to do during support project. i am not having clear idea. so plz guide me

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    author's profile photo Former Member
    Former Member
    Posted on Dec 23, 2007 at 01:37 PM

    Hi Dear

    when you give support to your client and any firm you will have to ensure whether everything is going smooth or not, if not then your client will give you some problem regarding SAP module wise. in Technical terms these problem are called ticket. you will have to give the solution against that Tickets within the specified time

    there are Three criterion's (Priorities) to solve the Ticket

    1-- High

    2--Medium

    3--Low

    for High you will have to give the solution for that ticket within 4 hrs

    for Medium you will have to give the solution for that ticket within 2 days

    for Low you will have to give the solution for that ticket within 2 to 6 days

    this time duration depends upon Client to client

    Thanks

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  • Posted on Dec 23, 2007 at 12:39 PM

    i belive the answer is sdn.sap.com

    u can read the query of the people here and i think most of the querys r of post impelimentation like

    they r doing some avctivity and the message is coming as warning then how to convert it into error message

    like wise most of the querys here r of support job

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