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Enterprise Alias Manager - Not Responding

Hi,

When I select "Select Groups to Modify" option, BIST hangs forever for BI 4.1 SP04 systems. However, it works correctly when running against BI 4.2 SP03 onwards

System : 4.1 Sp04 Patch 4

Authentication : SAP

BIST Version: 2.0.8

We tried BIST 2.0.5 also but no luck.

More Info:

1. Tool was ran from the server machine itself. So I don't suspect it's a network issue.

2. Same behavior on other systems too which are running on 4.1 SP04 Patch4

3. I can see the below entries in the BIST logs but could not verify the reason behind:

com.crystaldecisions.enterprise.ocaframework.TenantClientRequestInterceptor||setCategoryFromServiceContext: couldn't find service context com.crystaldecisions.thirdparty.org.omg.CORBA.BAD_PARAM: invalid service context ID: 4094 minor code: 0x4f4d0014 completed: No at com.crystaldecisions.thirdparty.com.ooc.PortableInterceptor.RequestInfo_impl.getServiceContext(RequestInfo_impl.java:141) at com.crystaldecisions.thirdparty.com.ooc.PortableInterceptor.RequestInfo_impl.get_request_service_context(RequestInfo_impl.java:472) at com.crystaldecisions.enterprise.ocaframework.TenantClientRequestInterceptor.setCategoryFromServiceContext(TenantClientRequestInterceptor.java:75) at com.crystaldecisions.enterprise.ocaframework.TenantClientRequestInterceptor.receive_helper(TenantClientRequestInterceptor.java:102) at com.crystaldecisions.enterprise.ocaframework.TenantClientRequestInterceptor.receive_reply(TenantClientRequestInterceptor.java:114) at com.crystaldecisions.thirdparty.com.ooc.PortableInterceptor.ClientRequestInfo_impl._OB_reply(ClientRequestInfo_impl.java:455) at com.crystaldecisions.thirdparty.com.ooc.OB.PIManager.clientReceiveReply(PIManager.java:392) at com.crystaldecisions.thirdparty.com.ooc.OB.PIDowncall.postUnmarshal(PIDowncall.java:243) at com.crystaldecisions.thirdparty.com.ooc.OB.DowncallStub.invoke(DowncallStub.java:640) at com.crystaldecisions.thirdparty.com.ooc.CORBA.Delegate.invoke(Delegate.java:579) at com.crystaldecisions.thirdparty.org.omg.CORBA.portable.ObjectImpl._invoke(ObjectImpl.java:125) at com.crystaldecisions.enterprise.ocaframework.idl.OCA.OCAi._InfoStore_XRL4Stub.queryEx3(_InfoStore_XRL4Stub.java:523) at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62) at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) at java.lang.reflect.Method.invoke(Method.java:497) at com.crystaldecisions.enterprise.ocaframework.ManagedService.invoke(ManagedService.java:356) at com.crystaldecisions.sdk.occa.infostore.internal._InfoStoreEx4Proxy.queryEx3(_InfoStoreEx4Proxy.java:369) at com.crystaldecisions.sdk.occa.infostore.internal.InternalInfoStore$XRL3WireStrategy.query(InternalInfoStore.java:1747) at com.crystaldecisions.sdk.occa.infostore.internal.InternalInfoStore.queryHelper(InternalInfoStore.java:1095) at com.crystaldecisions.sdk.occa.infostore.internal.InternalInfoStore.queryHelper(InternalInfoStore.java:1083) at com.crystaldecisions.sdk.occa.infostore.internal.InternalInfoStore.query_aroundBody18(InternalInfoStore.java:932) at com.crystaldecisions.sdk.occa.infostore.internal.InternalInfoStore.query(InternalInfoStore.java:1) at com.crystaldecisions.sdk.occa.infostore.internal.InfoStore.query_aroundBody12(InfoStore.java:205) at com.crystaldecisions.sdk.occa.infostore.internal.InfoStore.query_aroundBody13$advice(InfoStore.java:517) at com.crystaldecisions.sdk.occa.infostore.internal.InfoStore.query(InfoStore.java:1) at com.sap.ps.bitool.utils.EnterpriseConnector.getConnectionState(EnterpriseConnector.java:31) at com.sap.ps.bitool.utils.EnterpriseConnector.getClusterName(EnterpriseConnector.java:94) at com.sap.ps.bitool.ui.views.StatusBar.setConnectedStatus(StatusBar.java:143) at com.sap.ps.bitool.ui.dialogs.BILoginDialog$7$1.run(BILoginDialog.java:461) at org.eclipse.swt.widgets.RunnableLock.run(Unknown Source) at org.eclipse.swt.widgets.Synchronizer.runAsyncMessages(Unknown Source) at org.eclipse.swt.widgets.Display.runAsyncMessages(Unknown Source) at org.eclipse.swt.widgets.Display.readAndDispatch(Unknown Source) at com.sap.ps.bitool.Application.main(Application.java:131)  |11887724DCC9470FB5187DCDB351FB7745a|2017 10 30 07:55:17.336|-0500|Information| |==| | |BISupportTool|19000| 1|main |}|2|0|0|2|BIPSDK.InfoStore:query|xxxxxxxxx:19000:1.19:1|-|-|BIPSDK.InfoStore:query|xxxxxxxxx:19000:1.19:1|CtEvIhfuqkHYqRXGYuXijms13|||||||||||END OUTGOING CALL Outgoing: SPENT [00.787] FROM [BIPSDK.InfoStore:query#xxxxxxxxx:19000:1.19:1] TO [cms_xxxxxxxxx.CentralManagementServer.queryEx3#localhost:18620:19884.58573:1] |11887724DCC9470FB5187DCDB351FB7745b|2017 10 30 07:55:17.336|-0500|Debug| |<<| | |BISupportTool|19000| 1|main | |2|1|0|1|BIPSDK.InfoStore:query|xxxxxxxxx:19000:1.19:1|-|-|BIPSDK.InfoStore:query|xxxxxxxxx:19000:1.19:1|CtEvIhfuqkHYqRXGYuXijms13|||||||||com.crystaldecisions.enterprise.ocaframework.ManagedService||(invoke:411): end time=1509368117336,duration=787 |11887724DCC9470FB5187DCDB351FB7745c|2017 10 30 07:55:17.337|-0500|Debug| |<<| | |BISupportTool|19000| 1|main | |2|1|0|1|BIPSDK.InfoStore:query|xxxxxxxxx:19000:1.19:1|-|-|BIPSDK.InfoStore:query|xxxxxxxxx:19000:1.19:1|CtEvIhfuqkHYqRXGYuXijms13|||||||||com.crystaldecisions.enterprise.ocaframework.ManagedService||Leaving com.crystaldecisions.enterprise.ocaframework.idl.OCA.OCAi._InfoStore_XRL4Stub.queryEx3 (2) |11887724DCC9470FB5187DCDB351FB7745d|2017 10 30 07:55:17.337|-0500|Debug| |<<| | |BISupportTool|19000| 1|main | |2|1|0|1|BIPSDK.InfoStore:query|xxxxxxxxx:19000:1.19:1|-|-|BIPSDK.InfoStore:query|xxxxxxxxx:19000:1.19:1|CtEvIhfuqkHYqRXGYuXijms13|||||||||com.crystaldecisions.sdk.occa.infostore.internal.InfoObjects||startUnpack(): wire objects size=2 |11887724DCC9470FB5187DCDB351FB7745e|2017 10 30 07:55:17.337|-0500|Debug| |<<| | |BISupportTool|19000| 1|main | |2|1|0|1|BIPSDK.InfoStore:query|xxxxxxxxx:19000:1.19:1|-|-|BIPSDK.InfoStore:query|xxxxxxxxx:19000:1.19:1|CtEvIhfuqkHYqRXGYuXijms13|||||||||com.crystaldecisions.sdk.occa.infostore.internal.InfoObjects||continueUnpack(): enter |11887724DCC9470FB5187DCDB351FB7745f|2017 10 30 07:55:17.337|-0500|Debug| |<<| | |BISupportTool|19000| 1|main | |2|1|0|1|BIPSDK.InfoStore:query|xxxxxxxxx:19000:1.19:1|-|-|BIPSDK.InfoStore:query|xxxxxxxxx:19000:1.19:1|CtEvIhfuqkHYqRXGYuXijms13|||||||||com.crystaldecisions.sdk.occa.pluginmgr.internal.PluginMgr||getPluginProcessingInterface(): key=24,category=desktop |11887724DCC9470FB5187DCDB351FB77460|2017 10 30 07:55:17.337|-0500|Debug| |<<| | |BISupportTool|19000| 1|main | |2|1|0|1|BIPSDK.InfoStore:query|xxxxxxxxx:19000:1.19:1|-|-|BIPSDK.InfoStore:query|xxxxxxxxx:19000:1.19:1|CtEvIhfuqkHYqRXGYuXijms13|||||||||com.crystaldecisions.sdk.occa.pluginmgr.internal.PluginMgr||getPluginInfo(): key=24 |11887724DCC9470FB5187DCDB351FB77461|2017 10 30 07:55:17.337|-0500|Debug| |<<| | |BISupportTool|19000| 1|main | |2|1|0|1|BIPSDK.InfoStore:query|xxxxxxxxx:19000:1.19:1|-|-|BIPSDK.InfoStore:query|xxxxxxxxx:19000:1.19:1|CtEvIhfuqkHYqRXGYuXijms13|||||||||com.crystaldecisions.sdk.occa.pluginmgr.internal.PluginMgr||getPluginInfo(): exit |11887724DCC9470FB5187DCDB351FB77462|2017 10 30 07:55:17.340|-0500|Debug| |<<| | |BISupportTool|19000| 1|main | |2|1|0|1|BIPSDK.InfoStore:query|xxxxxxxxx:19000:1.19:1|-|-|BIPSDK.InfoStore:query|xxxxxxxxx:19000:1.19:1|CtEvIhfuqkHYqRXGYuXijms13|||||||||com.crystaldecisions.sdk.occa.infostore.internal.InfoObject||unpack(): ID=768,name=DB00J-MTPBE38-YJBWPOY-BAC90GT-BH, bag size=49 |11887724DCC9470FB5187DCDB351FB77463|2017 10 30 07:55:17.340|-0500|Debug| |<<| | |BISupportTool|19000| 1|main | |2|1|0|1|BIPSDK.InfoStore:query|xxxxxxxxx:19000:1.19:1|-|-|BIPSDK.InfoStore:query|xxxxxxxxx:19000:1.19:1|CtEvIhfuqkHYqRXGYuXijms13|||||||||com.crystaldecisions.sdk.occa.pluginmgr.internal.PluginMgr||getPluginProcessingInterface(): key=24,category=desktop |11887724DCC9470FB5187DCDB351FB77464|2017 10 30 07:55:17.340|-0500|Debug| |<<| | |BISupportTool|19000| 1|main | |2|1|0|1|BIPSDK.InfoStore:query|xxxxxxxxx:19000:1.19:1|-|-|BIPSDK.InfoStore:query|xxxxxxxxx:19000:1.19:1|CtEvIhfuqkHYqRXGYuXijms13|||||||||com.crystaldecisions.sdk.occa.pluginmgr.internal.PluginMgr||getPluginInfo(): key=24 |11887724DCC9470FB5187DCDB351FB77465|2017 10 30 07:55:17.341|-0500|Debug| |<<| | |BISupportTool|19000| 1|main | |2|1|0|1|BIPSDK.InfoStore:query|xxxxxxxxx:19000:1.19:1|-|-|BIPSDK.InfoStore:query|xxxxxxxxx:19000:1.19:1|CtEvIhfuqkHYqRXGYuXijms13|||||||||com.crystaldecisions.sdk.occa.pluginmgr.internal.PluginMgr||getPluginInfo(): exit |11887724DCC9470FB5187DCDB351FB77466|2017 10 30 07:55:17.341|-0500|Debug| |<<| | |BISupportTool|19000| 1|main | |2|1|0|1|BIPSDK.InfoStore:query|xxxxxxxxx:19000:1.19:1|-|-|BIPSDK.InfoStore:query|xxxxxxxxx:19000:1.19:1|CtEvIhfuqkHYqRXGYuXijms13|||||||||com.crystaldecisions.sdk.occa.infostore.internal.InfoObject||unpack(): ID=130603,name=DB006-DY48K38-YJBWPOY-BA860GT-BH, bag size=50 |11887724DCC9470FB5187DCDB351FB77467|2017 10 30 07:55:17.341|-0500|Debug| |<<| | |BISupportTool|19000| 1|main | |2|1|0|1|BIPSDK.InfoStore:query|xxxxxxxxx:19000:1.19:1|-|-|BIPSDK.InfoStore:query|xxxxxxxxx:19000:1.19:1|CtEvIhfuqkHYqRXGYuXijms13|||||||||com.crystaldecisions.sdk.occa.infostore.internal.InfoObjects||continueUnpack(): exit |11887724DCC9470FB5187DCDB351FB77468|2017 10 30 07:55:17.341|-0500|Debug| |<<| | |BISupportTool|19000| 1|main | |2|1|0|1|BIPSDK.InfoStore:query|xxxxxxxxx:19000:1.19:1|-|-|BIPSDK.InfoStore:query|xxxxxxxxx:19000:1.19:1|CtEvIhfuqkHYqRXGYuXijms13|||||||||com.crystaldecisions.sdk.occa.infostore.internal.InfoObjects||startUnpack(): exit |11887724DCC9470FB5187DCDB351FB77469|2017 10 30 07:55:17.341|-0500|Debug| |<<| | |BISupportTool|19000| 1|main | |2|1|0|1|BIPSDK.InfoStore:query|xxxxxxxxx:19000:1.19:1|-|-|BIPSDK.InfoStore:query|xxxxxxxxx:19000:1.19:1|CtEvIhfuqkHYqRXGYuXijms13|||||||||com.crystaldecisions.sdk.occa.infostore.internal.InternalInfoStore||query(): exit |11887724DCC9470FB5187DCDB351FB7746a|2017 10 30 07:55:17.341|-0500|Debug| |<<| | |BISupportTool|19000| 1|main |}|2|1|0|1|BIPSDK.InfoStore:query|xxxxxxxxx:19000:1.19:1|-|-|BIPSDK.InfoStore:query|xxxxxxxxx:19000:1.19:1|CtEvIhfuqkHYqRXGYuXijms13|||||||||||InfoStore:query: 00.792 |11887724DCC9470FB5187DCDB351FB7746b|2017 10 30 07:57:14.930|-0500|Debug| |<<| | |BISupportTool|19000| 19|Business Objects - Sessions Clean up| ||||||||||||||||||||com.crystaldecisions.enterprise.ocaframework.ManagedSessions||Cleanup queued refs |11887724DCC9470FB5187DCDB351FB7746c|2017 10 30 07:57:14.932|-0500|Debug| |<<| | |BISupportTool|19000| 19|Business Objects - Sessions Clean up| ||||||||||||||||||||com.crystaldecisions.enterprise.ocaframework.ManagedSessions||pulse(): pinging |11887724DCC9470FB5187DCDB351FB7746d|2017 10 30 07:57:14.934|-0500|Debug| |<<| | |BISupportTool|19000| 19|Business Objects - Sessions Clean up| ||||||||||||||||||||com.crystaldecisions.enterprise.ocaframework.ManagedSessions||(pulse): id=1542616J0tPAF54BCLgn3mNYikwaHx |11887724DCC9470FB5187DCDB351FB7746e|2017 10 30 07:57:14.934|-0500|Debug| |<<| | |BISupportTool|19000| 19|Business Objects - Sessions Clean up| ||||||||||||||||||||com.crystaldecisions.enterprise.ocaframework.ServiceMgr.APSServerHandler||queryServer(): results=[((SI_ID 728) (SI_NAME xxxxxxxxx.CentralManagementServer) (SI_SERVER_IOR IOR:010000003500000049444c3a696d672e73656167617465736f6674776172652e636f6d2f496d706c536572762f4f534341466163746f72793a332e310000000001000000000000006a000000010101ff1800000050455057415030393239342e6377772e7065702e7076740076c0650020000000000000007403f759783f070002000000cd1e15bb7d66d3ededf9336302db34970100000001000000140000000100f9ff010001000000000000010100000000000200) (SI_SERVER_IS_ALIVE 1) (SI_SERVER_NAME xxxxxxxxx.domain.com:6400) (SI_CLUSTER_NAME @xxxxxxxxx.domain.com:6400) (GROUP_ID 0) (SERVER_NAME xxxxxxxxx.domain.com:6400) (SERVER_VALID 0) (APS_NAME XX.XX.XX.XX:6400) (SERVER_TIMESTAMP 1509368115133) (PINGER IOR:000000000000001249444c3a50696e6765724578323a342e3100000000000001000000000000006a010101ff1800000050455057415030393239342e6377772e7065702e7076740076c0680020000000000000007403f759903b07000100000054828b97b857178564b27e2daa09b9480100000001000000140000000100f9ff010001000000000000010100000000000200) (SI_EXCLUSIVE false)), ((SI_ID 728) (SI_NAME xxxxxxxxx.CentralManagementServer) (SI_SERVER_IOR IOR:010000003500000049444c3a696d672e73656167617465736f6674776172652e636f6d2f496d706c536572762f4f534341466163746f72793a332e310000000001000000000000006a000000010101ff1800000050455057415030393239342e6377772e7065702e7076740076c0650020000000000000007403f759783f070002000000cd1e15bb7d66d3ededf9336302db34970100000001000000140000000100f9ff010001000000000000010100000000000200) (SI_SERVER_IS_ALIVE 1) (SI_SERVER_NAME xxxxxxxxx.domain.com:6400) (SI_CLUSTER_NAME @xxxxxxxxx.domain.com:6400) (GROUP_ID 0) (SERVER_NAME xxxxxxxxx.domain.com:6400) (SERVER_VALID 0) (APS_NAME [0:0:0:0:0:0:0:1]:6400) (SERVER_TIMESTAMP 1509368115133) (PINGER IOR:000000000000001249444c3a50696e6765724578323a342e3100000000000001000000000000006a010101ff1800000050455057415030393239342e6377772e7065702e7076740076c0680020000000000000007403f759903b07000100000054828b97b857178564b27e2daa09b9480100000001000000140000000100f9ff010001000000000000010100000000000200) (SI_EXCLUSIVE false)), ((SI_ID 728) (SI_NAME xxxxxxxxx.CentralManagementServer) (SI_SERVER_IOR IOR:010000003500000049444c3a696d672e73656167617465736f6674776172652e636f6d2f496d706c536572762f4f534341466163746f72793a332e310000000001000000000000006a000000010101ff1800000050455057415030393239342e6377772e7065702e7076740076c0650020000000000000007403f759783f070002000000cd1e15bb7d66d3ededf9336302db34970100000001000000140000000100f9ff010001000000000000010100000000000200) (SI_SERVER_IS_ALIVE 1) (SI_SERVER_NAME xxxxxxxxx.domain.com:6400) (SI_CLUSTER_NAME @xxxxxxxxx.domain.com:6400) (GROUP_ID 0) (SERVER_NAME xxxxxxxxx.domain.com:6400) (SERVER_VALID 0) (APS_NAME xxxxxxxxx.domain.com:6400) (SERVER_TIMESTAMP 1509368115133) (PINGER IOR:000000000000001249444c3a50696e6765724578323a342e3100000000000001000000000000006a010101ff1800000050455057415030393239342e6377772e7065702e7076740076c0680020000000000000007403f759903b07000100000054828b97b857178564b27e2daa09b9480100000001000000140000000100f9ff010001000000000000010100000000000200) (SI_EXCLUSIVE false))] |11887724DCC9470FB5187DCDB351FB7746f|2017 10 30 07:57:14.937|-0500|Information| |==| | |BISupportTool|19000| 19|Business Objects - Sessions Clean up| ||||||||||||||||||||com.crystaldecisions.enterprise.ocaframework.TenantClientRequestInterceptor||setCategoryFromServiceContext: couldn't find service context com.crystaldecisions.thirdparty.org.omg.CORBA.BAD_PARAM: invalid service context ID: 4094 minor code: 0x4f4d0014 completed: No at com.crystaldecisions.thirdparty.com.ooc.PortableInterceptor.RequestInfo_impl.getServiceContext(RequestInfo_impl.java:141) at com.crystaldecisions.thirdparty.com.ooc.PortableInterceptor.RequestInfo_impl.get_request_service_context(RequestInfo_impl.java:472) at com.crystaldecisions.enterprise.ocaframework.TenantClientRequestInterceptor.setCategoryFromServiceContext(TenantClientRequestInterceptor.java:75) at com.crystaldecisions.enterprise.ocaframework.TenantClientRequestInterceptor.receive_helper(TenantClientRequestInterceptor.java:102) at com.crystaldecisions.enterprise.ocaframework.TenantClientRequestInterceptor.receive_reply(TenantClientRequestInterceptor.java:114) at com.crystaldecisions.thirdparty.com.ooc.PortableInterceptor.ClientRequestInfo_impl._OB_reply(ClientRequestInfo_impl.java:455) at com.crystaldecisions.thirdparty.com.ooc.OB.PIManager.clientReceiveReply(PIManager.java:392) at com.crystaldecisions.thirdparty.com.ooc.OB.PIDowncall.postUnmarshal(PIDowncall.java:243) at com.crystaldecisions.thirdparty.com.ooc.OB.DowncallStub.invoke(DowncallStub.java:640) at com.crystaldecisions.thirdparty.com.ooc.CORBA.Delegate.invoke(Delegate.java:579) at com.crystaldecisions.thirdparty.com.ooc.CORBA.Delegate.is_a(Delegate.java:375) at com.crystaldecisions.thirdparty.org.omg.CORBA.portable.ObjectImpl._is_a(ObjectImpl.java:88) at com.crystaldecisions.enterprise.ocaframework.idl.PingerExHelper.narrow(PingerExHelper.java:123) at com.crystaldecisions.enterprise.ocaframework.ServerController.ping(ServerController.java:792) at com.crystaldecisions.enterprise.ocaframework.ServiceMgr.ping(ServiceMgr.java:957) at com.crystaldecisions.enterprise.ocaframework.ManagedSessions.pulse(ManagedSessions.java:625) at com.crystaldecisions.enterprise.ocaframework.ServiceMgr.pulse(ServiceMgr.java:990) at com.crystaldecisions.enterprise.ocaframework.ActiveScanner.run(ActiveScanner.java:42) at java.lang.Thread.run(Thread.java:812) 

Any idea?

Thanks,

MB

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1 Answer

  • Oct 31, 2017 at 06:55 PM

    Hi,

    I'm part of the BI platform support tool development team. Can you please email me directly at james.zhang02@sap.com so that I can troubleshoot this issue with you? Please let me know what authentication types you have configured in CMC > Authentication (WinAD, LDAP, SAP, or combination). It would be good if you can attach the authentication analysis report along with your email.

    Thanks,

    James

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