Dear all,
It is not possible for me to convert inbound e-mails to tickets. I tried to send from my personal e-mail (registered in a account and as contact of this account) to:
cod.b2b.servicerequest@myxxxxxx.mail.crm.ondemand.com
cod.servicerequest@myxxxxxx.mail.crm.ondemand.com
The channels have to be configured well because I can send an e-mail from a ticket to my personal e-mail.
I have configured the scope:
- Service -> Customer Care -> Service Request Management, is required when enabling any of the Customer Support flows:
Moreover the channels are configured as this 2 posts:
What do you think is happening?
Thanks
- SAP Managed Tags:
Accepted Solutions (1)
Dear Nacho,
There is another scope question which is similar to your first screenshot but is actually a different question. Please try by checking that and if it still doesn't work, then can you please share the screenshots of your email channel set up.
Preethi
Answers (0)
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