Hi Gurus
How is the calculation of the Due Date for an incoming email determined?
I've managed to configure my Service Ticket & Follow-up Transactions to calculate a correct Due Date using Date Profiles, however these are Inbox Item Type OneOrder.
As incoming Email are defined as Inbox Item Type Workitem... I have not been able to locate how the Due Date is configured. Currently the Due Date takes the current Date and Time and adds 72 Hours, I'd like to reduce this to 48 hours.
Any guidance on this would be greatly appreciated.
Thanks
Panduranga