Hi,
I am using the FM CRM_ERMS_MAIL_COMPOSE to send the personalized email. This FM internally calls another FM CRM_ERMS_MAIL_COMPOSE_NEW where it fills the mailform attributes with the actual data to compose the complete email.
The problem is, CRM_ERMS_MAIL_COMPOSE_NEW will check if there is any service request available in //currentservicerequest/btorderheader. This context has the previously opened service request number and it will compose the email for that service request number.
I am not sure how we can get the context //currentservicerequest/btorderheader to have the newly opened service request which is active now.
Request you to help me with this. Thanks a lot!
-Ricky.
Hi,
The context //currentservicerequest/btorderheader refers to the global data context. In business roles of profile type B IC Web Client, the global data context is filled automatically and is closely related to the activity clipboard (function profile ID CRMUI_CLIPBOARD).
For example, you can read the currentcustomer from the global data context
lr_gdc ?= cl_crm_ui_data_context_srv=>get_instance( iv_controller = me ). lr_entity ?= lr_gdc->get_entity( name = if_iccmp_global_data_cont_con=>gdc_currentcustomer ).
Hi Sigrid,
Thank you for the response!
I know it will be filled automatically in IC WebClient scenario. I will explain my issue in detail.
In Solution Manager, I have implemented EXEC_METHODCALL_PPF to send out the email notifications. In the implementation, I am using
the FM: CRM_ERMS_MAIL_COMPOSE, which will internally call the FM: CRM_ERMS_MAIL_COMPOSE_NEW. In this FM, this is the code from Line# 575.
SELECT SINGLE scenario scenario_type FROM crmc_im_scen CLIENT SPECIFIED INTO ls_cust_scenario
WHERE scenario = cust_scenario. "#EC *
IF ls_cust_scenario-scenario_type EQ 'SQM'.
* Get current Service Request tracking text
TRY.
lr_bdc = cl_crm_ui_data_context_srv=>get_instance( ).
lr_order_props = lr_bdc->get_entity_by_path( '//CURRENTSERVICEREQUEST/BTOrderHeader' ). "#EC NOTEXT
IF lr_order_props IS BOUND.
CALL METHOD LR_ORDER_PROPS->GET_PROPERTY_AS_VALUE
EXPORTING
IV_ATTR_NAME = 'OBJECT_ID' "#EC NOTEXT
IMPORTING
EV_RESULT = lv_srqid .
ENDIF.
CATCH cx_root.
ENDTRY.<br>
Here, it is trying to fetch the active incident number (which is currently open now) from the context //CURRENTSERVICEREQUEST/BTOrderHeader. The problem is, the context node does not have the current incident number. It has the previously opened incident number. And, I observed that this context node will be updated with the active incident number after I save the incident.
Just wanted to understand, how I can get the //CURRENTSERVICEREQUEST/BTOrderHeader to have the current incident (before saving).
Thanks!
-Ricky.