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Error Updating Crystal Reports Profession

Oct 25, 2017 at 10:40 PM

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Former Member

This is the error message that I get when I try to upgrade to the latest version of Crystal Reports Professional. Version is: CR Professional; FULL, Version: 11.5.8.826. Does anyone know what this means and how I can resolve it? Thank You, Cameron (NBBB)

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4 Answers

Vitaly Izmaylov
Oct 25, 2017 at 10:45 PM
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The version 11.5.8.826 is CR XI R2 - more than 10 years old and not supported for many years.

Why do you need to update the version? May be there is an alternative option to help you.

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Former Member Oct 26, 2017 at 04:45 PM
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Can you email me a list of solutions for this situation?

Thank You,

Cameron Guernsey

Nichols Brothers Boat Builders

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Vitaly Izmaylov
Oct 26, 2017 at 04:47 PM
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I think the list is short: purchase the latest version of Crystal Reports

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Don Williams
Oct 27, 2017 at 03:31 PM
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Hi Cameron,

That is very interesting, We never released SP 8 in XI R2. Where did you get it from?

The last official release of CR XI R2 is SP 4 and fix pack 6.

So the version is 11.5.12.1838 and the only version you should be using is the last one with FP 6, use the same keycode to install it, do not remove it first without getting the keycode, we cannot give you a new one.

You can get the only supported version from these links:

http://downloads.businessobjects.com/akdlm/crystalreports/crxir2_sp4_full_bld_0-20008684.exe
http://downloads.businessobjects.com/akdlm/crystalreports/CRYSTALREPORTS06_0-20008684.EXE

But as Vitaly said, upgrade to CR 2016 here:

https://www.sap.com/products/crystal-reports.html

Don

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