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How to connect the cash drawer

Oct 25, 2017 at 07:04 PM

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I am using an Epson TM-T88V printer. As far as I understand in order for CCO to recognize the cash drawer it has to be connected directly to the printer.

Can I connect the cash drawer to the printer using a modular cable?

George Zeipekkis

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4 Answers

Harald Tebbe
Oct 25, 2017 at 09:40 PM
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Hi George,

you can connect the cash drawer via a RJ11/RJ12 cable with the printer. You can find a configuration guide in SAP Partner Edge.

https://partneredge.sap.com/en/library/assets/products/cust_mng/scc/implement/tr_ug_scc20fp01_EpsonTM88V_instal/assetfile/EKT_10_CCO_Hardware_Installation_Epson_TM-88V_DONE.pdf

Please check.

Best regards, Harald

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George Zeipekkis Oct 26, 2017 at 01:30 PM
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Hi Harald,

Thanks for the feedback. I followed the guidelines in the shared document from the start. The printer works well but the cash drawer is not recognized by the Epson utility tool. Any ideas?

George Zeipekkis

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George Zeipekkis Oct 27, 2017 at 09:55 AM
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Hi Harald,

1. No, it does not open with the Epson test utility. Refer to the attachment for the error message. The setup is exactly as described in the document you shared.

2. I will check the printer manual on this point

3. We are using more than one POS device and are having the same error in all of them.

George

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Harald Tebbe
Oct 26, 2017 at 01:54 PM
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Hi George,

1. Does the drawer open with the Epson test utility?

2. Sometimes you have to configure something like up bit / down bit

3. Are you sure that the printer / drawer are working fine and are not broken?

Best regards, Harald

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