Skip to Content
0
Dec 19, 2007 at 06:23 PM

Problems with pricing in Internet Order screen(CRM E-Commerce 5.0)

19 Views

Good afternoon !

We are using CRM 5.0 with CRM E-Commerce 5.0, and we are experiencing problems with pricing in the order screen.

When we create an order and insert one item at this order, this item is processed and the price is calculated and shown correctly, both in the item and in the table of totals at the right corner(where is the Total Net Price, freight value, etc).

If we change the quantity of this item, or insert more one item(with the same or other product), the price turns to zero, both in the item(s) and in the table of totals mentioned above. Also, in the table of totals, the freight value remains being calculated, even in this cases when the prices is turned to zero.

What can be happening in this case ? What can I check to determine the cause and solve this problem ?

Thank you in advance !

Wilson