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Short shipment

Dear SD/MM experts,

I have a situation, where I have sent 10qty via 3rd part sales to the customer. But customer received only 8 qty so now for 2 short qty we need to create Return.

In Return flow, I'm creating a return order from which 2 qty will be again moved to original sales order storage location(unrestricted). We are creating Return delivery, GR and Credit memo.

But, Also we need to create Return to Vendor as for 2 qty we need to give credit to Vendor. But, during Return delivery from the original PO(created from original SO) linked GR document, we are getting error "Deficit of Sales order st. unr. 10 PC : 2901000000 IT20 1001 E". Attaching the error too .return-delivery-error1.png. I'm using movement type 122.

I know this error is because the PO related GR is linked to original sales order where there is no qty 2 to return as all 10 are moved to customer. But, I have created return order and moved 2 qty to original ordered Storage location.

How can I link the stock to original order, so that this error during return to Vendor can be resolved?

Please can anyone suggest me. Please let me know if you need any clarifications.

Thanks in advance

Best regards,

Prathveesh

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2 Answers

  • Oct 24, 2017 at 06:18 AM

    The right process would be a cancellation of the goods issue of your delivery to the customer and new delivery with the right quantity instead of a return. You had not transported this quantity to your customer and you did not get anything back, hence it is not a return. Cancellations and returns are actually 2 different businesses and statistically they are the values are held in different fields. If there is an external carrier in the game then you also want him pay for 8 instead of 10.

    Your error message is about 10, while I would expect it for 8, but since it is for 10 I would actually think you are trying the return to vendor with a wrong quantity and even before you posted the return from your customer. (and by the way, if you hide information then you should do this consistently).

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  • Oct 24, 2017 at 11:48 AM
    where I have sent 10qty via 3rd part sales to the customer. But customer received only 8 qty so now for 2 short qty we need to create Return.

    Assuming that yours is a standard third party sales, may be vendor would have delivered only 8 to end customer in which case, your invoice should also show only 8. If at all, the vendor delivered 8 but you invoiced for 10, then you need to raise a credit note to end customer for 2 pcs and debit the vendor

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