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Approval Task Notifications: Business Day versus Weekend Day?

Oct 25, 2017 at 03:23 PM


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I'm not sure where to ask this question now the idea place doesn't exist any longer.

Our business partners struggle with approval task notifications, escalations, and timeout settings. We would like to stop the clock basically if it's on the weekend and restart the clock during the next business day.

Example: Let's say the reminder notification is set for 60 hours. If a request is raised on Monday, the reminder will be sent on Wednesday. Another request is raised on Friday, so the reminder is sent on Monday (which doesn't make sense because the user hasn't been in the office during these 60 hours potentially due to the weekend).

Is this something that can be incorporated into future versions of SAP IdM to stop the clock or determine what a business versus non-business day is for approval task notifications/escalations/timeout settings, etc.?

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