When I view Business Transactions within the Inbox there is a Grey Diamond next to the Due Date which indicates that a Due Date could not be calculated.
My Email Transactions are working perfectly.
We have 2 Transactions which we're working with
One Transaction uses Date Profile 0000000001 the other 0000000005.
In the config I've set-up under "Advance Warning for Due Date"
For Item Type: Inbox Item: OneOrder I have one config item for Date Profile 0000000001 and another for Date Profile 0000000005. I've left the Appointment Type as blanks and the Advance Due at 48.
There does not appear to be a Building Block for this config, the only document I found with any detail is the FAQ Agent Inbox document, from this document my config appears correct.
Any guidance would be greatly appreciated.