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Former Member
Dec 18, 2007 at 02:20 AM

Campaign Automation WF issue?

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Hi experts,

I recently encountered this issue in Campaign Automation with the BSP scenario. I have created a simple flow for collecting 2 types participants, one being people that replied yes to the invitation and the other are those that replied No to the invitation.

Regardless of the reply that the participants choose, these 2 types of participants will receive a Thank You email for their reply.

My issue here is that,previously when i tested this function in the before attempting to install an external CAT server, everything was working fine but after having installed the external CAT server and survey servlet, I am able to receive the invitation mails but when I reply to the invitation, I will never receive the Thank You mail.

The reason for my team to install the external CAT server and the survey servlet was because we need to implement this as an Internet scenario. But at the moment, as a workaround, we are using the BSP scenario.

I have made sure that the workflows has been set as General Tasks. So what could be wrong here?

I also appreciate if someone could tell me how this can be implemented for the Internet scenario. in help.sap, it says that the survey will be attached to the mail, but i don't understand how the recipient will be able to send back the survey result back to the CRM server