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Where we can find product location in C4C ticket

Oct 25, 2017 at 01:25 PM

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Former Member

Hello,

I updated register product with Product Location and created a ticket from register product, but I am not able to find product location in ticket.

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1 Answer

Keshav Harake Oct 25, 2017 at 09:19 PM
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Hi Bhavesh,

Party and Location Determination

Contact, Ship-To Party and Bill-To Party are determined from the Customer (if maintained) when a registered product is created for that customer.

By default, on creation the registered product location is taken from the customer address. It is also possible to default the location from the ship-to-party address. This needs to be enabled in scoping.

Registered Product in Tickets, Contracts, and Installed Base

Ticket

The registered product information helps the service agent to identify the customer product, location and any associated warranty which in crucial for the service process and reporting purposes.

A ticket can be created from the registered product UI or when creating a ticket the agent can search for a registered product and add it to the ticket.

BR,

Keshav

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